Last updated: 10 October 2026
Urcadspot sells digital software products. Because digital products are delivered electronically, they cannot be physically returned. This policy explains how we review refund and replacement requests. It does not remove any non-excludable consumer rights you may have under applicable law.
When to Contact Us
Contact us as soon as reasonably possible if an order has not arrived, you received access instructions for a different product, a duplicate order was charged, activation does not work as described, or the product materially differs from its product page. Please include your order number and the email address used at checkout.
Refund and Replacement Review
We review each request based on the order records, product description, delivery status and the issue reported. Depending on the circumstances, we may provide missing delivery instructions, troubleshooting, corrected access details, a replacement or a refund. We may ask for reasonable information needed to verify the purchase or understand the problem.
- Non-delivery: If payment was confirmed but the digital product or delivery instructions were not provided, we will investigate and take appropriate steps, which may include a refund if the order cannot be fulfilled.
- Duplicate or incorrect order: Contact us with the order references so we can check whether a correction or refund is appropriate.
- Activation or product issue: We may first offer reasonable troubleshooting or corrected instructions. If the issue cannot be resolved, available remedies will be considered in line with the product terms and applicable law.
- Change of mind: Because digital content may be supplied or activated electronically, a change-of-mind refund may be limited once delivery or activation has taken place, where permitted by law. Any cancellation or withdrawal rights that cannot legally be excluded remain unaffected.
How to Request a Refund
- Visit our Contact Us page or Customer Help.
- Provide your order number, purchase email, product name and a short description of the issue. Do not send passwords or full payment-card details.
- Allow us reasonable time to review the request and respond. We may request additional information relevant to the order.
Refund Processing
Where a refund is approved, it will normally be sent to the original payment method where possible. The time for funds to appear depends on the payment provider and your bank. We will communicate any next steps or information needed to complete the refund.
Promotional and Sale Products
Promotional pricing does not by itself remove any refund or consumer rights available under applicable law. Requests for sale products are reviewed under the same criteria described in this policy.
Contact
For refund or returns questions, contact us through Contact Us. This policy is intended as general store information and should be read together with our Terms and Conditions.
