Last updated: 10 October 2026
This Privacy Policy explains how Urcadspot (“we”, “us” or “our”) collects, uses, stores and shares personal information when you visit urcadspot.co.uk, place an order, create an account or contact support.
Information We Collect
- Contact and order information: name, email address, order details, products purchased and information you provide in a support request.
- Checkout and transaction information: billing details requested during checkout and payment status or transaction references returned by the selected payment provider. Do not send payment-card details by email or support message.
- Technical information: IP address, browser and device information, security logs and information needed to operate and protect the website.
- Cookies and similar technologies: data needed for the shopping cart, checkout, site preferences, security and any optional tools that are enabled on the website. See our Cookies Policy.
How We Use Information
We use information to process and fulfil orders for digital products, provide delivery or activation instructions, maintain customer accounts, respond to support requests, prevent fraud and abuse, keep appropriate business records, maintain website security and meet legal obligations. We use information for marketing only where permitted and, where required, with your consent.
How Information Is Shared
We may share the minimum information reasonably necessary with service providers that help operate the store, host and secure the website, process payments, deliver customer communications or provide support. A payment provider may process payment information under its own privacy policy. We may also disclose information where required by law or to protect legitimate rights and security.
We do not sell personal information for money. We do not ask you to send full card numbers, security codes or passwords through email.
Retention and Security
We keep order and transaction records for as long as reasonably necessary for customer service, accounting, dispute handling, security and legal requirements. Other information is kept only as long as needed for the purposes described above, subject to applicable law. We use reasonable administrative and technical measures to protect information, but no internet transmission or storage system can be guaranteed completely secure.
Cookies and Third-Party Services
Essential cookies may be used to remember your cart, support checkout, maintain sessions and protect the site. Optional analytics, advertising or embedded third-party services may process information if those tools are enabled. Third-party services operate under their own privacy terms. Details are provided in our Cookies Policy.
Your Choices and Rights
Depending on the laws that apply to you, you may be entitled to request access to, correction of or deletion of certain personal information, object to or restrict certain processing, withdraw consent where processing relies on consent, or request a copy of information. We may need to retain some records to meet legal obligations or resolve disputes.
Children
This store is intended for people who can legally make purchases in their jurisdiction. We do not knowingly seek to collect personal information from children in violation of applicable law.
Contact Us
For privacy questions or a request about your personal information, contact us through the Contact Us page. Please do not include passwords or full payment-card details in your message.
